Service Excellence C.A.R.E. Awards
Internal awards granted to Affinity providers and staff
The Service Excellence C.A.R.E. Award program is designed to recognize departments within Affinity Health System that achieve excellent customer satisfaction survey scores, specifically, the 90th percentile for "likelihood to recommend" responses.
Eight departments were recognized for service excellence at the January 2009 management meeting. These departments maintained the service excellence goal of 90th percentile for a minimum of nine months during 2008 and will receive a department trophy and a catered lunch for all department staff.
Affinity Heart & Lung Center - Cardiology - Oshkosh
Maintained service excellence goal nine of 12 months
Pictured: Dr. Rik Emaus, president, Affinity Medical Group; Shawn Fox, Patient Access; Roxanne Horn, RN; Daniel Neufelder, president and CEO, Affinity Health System
Cardiovascular Surgery - Appleton
Maintained service excellence goal 12 of 12 months
Pictured: Dr. Rik Emaus, president, Affinity Medical Group; Sharon Wollerman, LPN; Dr. Zenoun Abouzelam, cardiovascular surgeon; Ann Clish, patient registrar; Cheryl Vienola, surgical assistant; Dan Zajicek, PA; Daniel Neufelder, president and CEO, Affinity Health System
Not pictured: Mark Garnaas, PA
Affinity Orthopaedics & Sports Medicine - Mercy Medical Center
Maintained service excellence goal 12 of 12 months
Pictured: Daniel Neufelder, president and CEO, Affinity Health System; MaryLou Beahm, practice assistant; Dr. Rik Emaus, president, Affinity Medical Group
Not pictured: Loraine Patchak, practice assistant
PREMIER Consultation Center - Oshkosh
Maintained service excellence goal 12 of 12 months
Pictured: Daniel Neufelder, president and CEO, Affinity Health System; Cami Bahr, RN; Julie Beecher, practice assistant; Dr. Jay Muller; Dr. Rik Emaus, president, Affinity Medical Group
Not pictured: Lori Brayton, patient registrar
Jackson Street Family Practice - Oshkosh
Maintained service excellence goal nine of 12 months
Pictured: Daniel Neufelder, president and CEO, Affinity Health System; Dr. Christopher Rocke; Kathy Dahlke, LPN; Diane Demler, patient scheduler; Dr. Rik Emaus, president, Affinity Medical Group
Jackson Street Internal Medicine - Oshkosh
Maintained service excellence goal nine of 12 months
Pictured: Dr. Rik Emaus, president, Affinity Medical Group; Geri Messerschmidt, practice assistant; Dawn Oberstadt, RN; Dr. Lars Swanson; Dr. Curtis Radford; Daniel Neufelder, president and CEO, Affinity Health System
Urology - Madison Street
Maintained service excellence goal nine of 12 months
Pictured: Dr. Rik Emaus, president, Affinity Medical Group; Laurie Dietzen, RN; Connie Greunke, patient registrar; Rebecca Kunstman, patient registrar; Dr. Dirk Fisher; Daniel Neufelder, president and CEO, Affinity Health System
Not pictured: Dr. Ronald Slovick; Cathy Watson, CMA
Information Systems Division
Maintained service excellence goal 12 of 12 months
Pictured: Daniel Neufelder, president and CEO, Affinity Health System; Tom Dwyer, Integration; Sue Streeter, manager, Clinical Applications; Rick Ossanna, project leader; Jane Flanagan, operations tech; Doug Shew, vice president, Information Systems; Chad Stiemke, business system analyst; Sharon Teeling, support tech; Deb Reed, senior clinical system analyst; Dave Bloedorn, director of Information Systems; Kris Dutter, manager, Information System; Sue Konkle, Network Health Plan business system analyst
Not pictured: Lory Clochesy, Communications; Donna Schultz, Communications; Joe Zhou, Network Health Plan Integration; Margo Lambert, Library
